Read What Our Homeowners & Guests Say
We just came up to Rock Haus after not having been here since Memorial Day weekend. As in past years, we were so impressed with the condition of the house and the obvious care that was taken during this busy summer rental season (thanks to Patricia and her cleaning staff as well!). It was as if we left 3 months ago, and everything was basically where we left it and in great condition.
And thank you to the reservations staff for filling the summer (including some great last-minute rentals) and finding very respectful renters. This seems to be the case for the vast majority of Tluxp clients and one of the many reasons we love being part of the program.
We are so pleased with the condition of the house this time and appreciate all of the hard work and the good team you have assembled to keep it in top working order and looking so nice. It is a large and complicated house, so we know it is not easy. Please let Claudia know how appreciative we are of her efforts. The house is really clean and sparkling. The kitchen is in the best order we have seen it since we began renting; the bed & bath linens are similarly correct. She is 100% better than the previous cleaning team. Thank you again for taking such good care of our house!
– Jill W.
TLUXP does a great job! We have had experiences with other Tahoe rental companies and TLUXP stands well above them in quality of service.
– George A.
We have used Tahoe Luxury Properties 3 times now for booking our family’s summer vacation up in Tahoe. All of the properties we have stayed at have been beyond beautiful. They are always in pristine condition upon arrival which makes settling in for our vacation stress free.
During our latest vacation, we had an unfortunate circumstance that was outside of the homeowner’s and Tahoe Luxury Properties’s control. Heavy 24/7 road construction just happened to be going on right behind the cabin. Even though she assumed they wouldn’t be able to do anything, my wife called Tahoe Luxury Properties just to let them know. Ava at TLUXP acknowledged my wife’s concern and got to work right away in coming up with a solution. She called back shortly with multiple solutions (all of which were beyond my wife’s expectations) and made sure that we had the vacation we were expecting.
If you are considering using Tahoe Luxury Properties, I can’t recommend them highly enough. They really care about their customers and they will go above and beyond for making sure your vacation is perfect.
– Robert Welch
You folks have been so professional and hospitable that you’ve exceeded my expectations. Thanks for making me comfortable when I arrived, and for having the home in such beautiful shape. My family loved the house and we had a great time there together. This has been a real highlight of my life. Thank you for everything.
– Lynn M.
We want to thank you for the wonderful relationship we have had with all of you the past 9 years! Everyone was helpful, friendly, knowledgeable and we sincerely have enjoyed working with you! We say goodbye with a bit of sadness, but are happy, at our age, to be free from responsibilities!
– Bob & Barbara P.
We are having an amazing time! Thank you so much for helping our family with this reservation. I have rented multiple village units from Tahoe mountain lodging and the unit we are in now is by far the CLEANEST and in the most beautiful condition.
Would love to have you help us again in the future and I will recommend you to my friends.
– Lani D
Your company is so professional it makes it so easy to do business with you!
– Deborah V.
We have used Tahoe Luxury Properties to rent vacation homes for years, and their service is always amazing. The houses are beautiful and well-maintained. If an issue ever arises, they arrive promptly to address it. Their homes are as described on their web site, so there is no fear of disappointment. They are a professional, well-run organization, and we are always pleased with their friendly, prompt, excellent service.
– Pamela M.
I wanted to let you know what an absolute pleasure it has been working with your Concierge Manager. Donya has been an absolute superstar throughout a very unique and demanding process! She is efficient, proactive, and an incredible problem solver. If that’s not enough, she is an individual who conducts herself with kindness to all and still believes in delivering the dream to her clients! We work with hundreds of suppliers, and she stands out in the best possible way. I wanted you to know what an incredible asset you have on your team!
– Karen S.
This review reflects my experience with Tahoe Luxury Properties, NOT the vacation home that we rented with them. The home was beautiful…and wonderful…but it was the combined efforts and attention of the Tahoe Luxury Properties staff that made our family reunion a success.
We’ve rented vacation homes from various sources over the years – private owners, management companies, HomeAway, VRBO (a disaster!!!), etc. – with good and bad results. The level of customer service provided by TLUXP was above and beyond anything that we’ve ever experienced. During the reservation process all of my questions were quickly and accurately answered. Follow-up information was always provided immediately, and documentation was promptly forwarded to us.
I spent quite a bit of time working with Kevin, head of TLUXP’s concierge service. I don’t think I could have pulled this family reunion off without Kevin. He helped me arrange for baby equipment, catering, a birthday celebration, and was a great Lake Tahoe information source.
Shortly after arriving at our vacation rental we were greeted by a TLUXP rep who stopped by to check on an issue at the home. Before she left she asked if there was anything else she could do for us. We had been a bit overwhelmed by the “difficult” stairway leading down to the home, and asked if there was anyone we might contact to help us unload our SUV. She stepped outside, made a phone call, and within 10 minutes Kevin appeared to help us out. He helped my husband unload the SUV, brought everything in the house, and made sure we were OK before leaving.
The next morning as we were getting settled in, we realized that we couldn’t get the sound system to work, and the key for the gas fireplaces was missing. Also, being from bear-free San Diego, we weren’t familiar with the ins and outs of trash in Lake Tahoe. We made a call to the TLP office and within a few minutes a young man arrived at the door. He figured out the sound system, found the gas key, instructed us on how to use the metal bear bins, and helped us carry our trash up the hill.
What I especially appreciated was TLUXP’s professionalism. They always followed through 100%. If I was told someone would return a phone call, I always knew I would hear back from them. If I was waiting for something to be picked up or delivered, I received an e-mail or text when it was taken care of. A vacation should be stress-free, and TLUXP’s staff went out of their way to make that happen.
Thank you to EVERYONE at TLUXP who assisted us before, during and after our vacation. We really could not have done it without you. We’ve already recommended your services to another friend, and can’t wait for the opportunity to work with you again.
– Linda K.
Our experience with Bill Dietz and the entire staff at Tahoe Luxury Properties was outstanding in every way! We would highly recommend their expertise in all areas of real estate from purchases to rental and property management.
It’s a difficult decision to entrust your dream home to a rental agency. The Tahoe Luxury Properties team earned our trust and respect by delivering the highest quality services and professionalism. These are smart folks who tirelessly and continuously improve their practices and processes to ensure happy renters and owners.
– Anne H.
Thanks for doing such an amazing job for us. Every day we work with property managers from all over the world and you’re the best we’ve ever done business with.
– David S.
Tahoe Luxury Properties really does a great job to make sure that what you see online is what you get.It is also the small touches, like a bottle of wine welcoming you to the property.
I love the properties through Tahoe Luxury Properties. Great selections at amazing locations.
– Yeran A.
You all are doing an amazing job! I just arrived at teh house and you can’t even tell it has been rented. It looks so great! I recommend TLUXP all the time. Thank you!
– J. Cohen
We totally completely trust TLUXP……Bethany [Operations] is amazing!! Allison [Rentals] is awesome and Caprice [Check-Ins] is fabulous!!! Can’t say enough good things about the entire team at TLUXP!!
– Genia F.